Refund policy

Every piece from Hucks Pottery is individually handmade and one of a kind. Because of the unique nature of the work, we do not accept returns or exchanges for reasons such as a change of mind, personal preference, or natural variations in handmade pottery.

Each teapot is photographed individually, and we encourage you to review all photos and descriptions before placing your order.

DAMAGED ITEMS:

Your teapot is carefully packaged to help ensure it arrives safely.

If your order arrives damaged during shipping, please contact us within 7 days of delivery by emailing huckspottery@gmail.com.

Please include:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged piece

Once we’ve reviewed the damage, we’ll work with you to provide an appropriate solution, which may include a replacement (when possible), store credit, or a refund.

My goal is for every customer to enjoy their teapot for years to come. If there’s ever a genuine issue with your order, please reach out—I’ll do my best to make it right.